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About Taxpayer Advocate Service
The Taxpayer Advocate Service is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels, or who believe that an IRS system or procedure is not working as it should. You may be eligible for assistance if:
- You are experiencing economic harm or significant cost (including fees for professional representation),
- You have experienced a delay of more than 30 days to resolve your tax issue, or
- You have not received a response or resolution to the problem by the date promised by the IRS.
The service is free, confidential, tailored to meet your needs, and available for businesses as well as individuals. There is at least one local taxpayer advocate in each state, the District of Columbia, and Puerto Rico. Because advocates are part of the IRS, they know the tax system and how to navigate it. If you qualify, you will receive personalized service from a knowledgeable advocate who will:
- Listen to your problem,
- Help you understand what needs to be done to resolve it, and
- Stay with you every step of the way until your problem is resolved.
The Taxpayer Advocate Service is committed to its partnership with the National Disability Institute (NDI) and Stakeholder Partnership Education and Communication (SPEC), which focuses on outreach to the disability community. For more information on how Taxpayer Advocate Service may be able to assist you please visit the following website: http://www.irs.gov/advocate/content/0,,id=150972,00.html
Additionally, taxpayers may also be eligible to receive tax assistance from Low Income Taxpayer clinics (LITC). The National Taxpayer Advocate manages the LITC grant program. However, LITCs are completely separate and not connected with the federal government. For more information on how to contact an LITC in your area visit the following website: http://www.irs.gov/advocate/article/0,,id=106991,00.html
You can contact the Taxpayer Advocate Service by:
- Calling their toll-free case intake line at 1-877-777-4778 or TTY/TTD 1-800-829-4059,
- Writing or calling your local taxpayer advocate, whose address and phone number are listed in the government listings in your local telephone directory and in Pub. 1546, The Taxpayer Advocate Service of the IRS – How to Get Help With Unresolved Tax Problems,
- Filing Form 911, Application for Taxpayer Assistance Order, with the Taxpayer Advocate Service, or
- Asking an IRS employee to complete Form 911 on your behalf.
To get a copy of Form 911 or learn more about the Taxpayer Advocate Service, go to http://www.irs.gov/advocate.